General Terms and Conditions of Sale Template (GTC)
Standard General Terms and Conditions of Sale template designed for businesses selling products online in Quebec and Canada.
This document structures the contractual relationship between the company and its customers, including orders, payment terms, delivery, refunds, liability and governing law.
It is a structured template ready to be completed by the business.
Additional Information
This template is intended for entrepreneurs, online stores, startups and SMEs selling physical or digital products.
It is suitable for standard business models.
- The contractual relationship with customers
- Payment conditions
- Return and refund structure
- Limitation of liability
- Dispute framework and governing law
This template:
- Does not constitute legal advice
- Does not replace a customized legal document
- Does not guarantee compliance with all sector-specific regulations
- Is not designed for complex commercial structures
If your business operates in multiple jurisdictions, offers subscription-based services or is subject to specific regulations, a tailored legal mandate is recommended.
Any modification should be handled through a separate engagement with Barricad Avocats.
This product is a non-personalized downloadable template.
No refunds are available after purchase.
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FAQ
Answers to your frequently asked questions.
What do Lexstart's General Terms of Sale cover?
Lexstart's GTS govern the purchasing terms for services offered on the platform: order process, payment, cancellation and refund policy, and respective responsibilities of the client and Lexstart. They apply to any purchase made on lexstart.ca.
Does Lexstart offer refunds?
Refund conditions vary depending on the stage of the file. If the registry filing has not yet been made, a refund may be possible. Once documents have been filed, government fees are non-refundable. Full details are specified in Lexstart's General Terms of Sale.
What are General Terms and Conditions of Sale?
General Terms and Conditions of Sale are a legal document governing the sale of products or services. They define pricing, payment terms, delivery, warranties, and refund conditions.
Why should my business have General Terms and Conditions of Sale?
General Terms of Sale help secure your commercial transactions, clarify the rules applicable to your customers, and reduce the risk of disputes.
Are General Terms of Sale mandatory?
They are not always mandatory, but they are strongly recommended. They become essential as soon as you sell online or want to clearly define your sales conditions.
Are General Terms of Sale mandatory for selling online in Quebec?
In Quebec, the Consumer Protection Act imposes specific obligations on online merchants selling to consumers: displaying the total price before confirmation, allowing cancellation before confirming, and honoring a right of resolution within certain timeframes. General Terms of Sale structure these legal obligations and govern situations the law does not explicitly cover.
Should I display my General Terms of Sale on my website?
Yes. It is strongly recommended that customers can review and accept the General Terms of Sale before completing a purchase so they are legally enforceable. Active acceptance (checkbox or I agree button) is necessary for important clauses.
What do General Terms of Sale typically include?
They generally include pricing, payment terms, delivery timelines, refund policies, warranties, liability, and cancellation terms.
Do General Terms of Sale protect against non-paying customers?
Yes. They allow you to include clauses covering late payments, interest, service suspension, and collection fees.
Can I limit my liability through General Terms of Sale?
Yes. General Terms of Sale typically include limitation of liability clauses within the limits permitted by law.
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